Before you start
You need three things in place:
- An approved reseller account. Apply free at shop.suvitahair.com/reseller/signup. After approval, the dashboard shows your wholesale price list in USD per unit, plus orders, tracking, invoices, payments and documents.
- A Shopify store on any plan that lets you import products by CSV and send shipping notifications.
- A decision on what to sell first. Importing the whole catalogue makes a cluttered store. Most new resellers start with one category, for example bundles with matching closures and frontals, or glueless wigs, and add more once they see what sells.
If you have not handled the hair yet, order a sample kit first. Photographing and describing hair you have touched produces far better listings than reusing catalogue text.
Shopify setup in six steps
1. Download the product file
In your reseller dashboard, download the product file (CSV). It lists our products with their SKUs in a format Shopify's product importer reads.
2. Trim and import it
Open the file in a spreadsheet and delete the rows for products you do not want to sell yet. Then in Shopify go to Products, choose Import, and upload the file. Import into a draft or hidden collection first so nothing goes live before you have reviewed it.
3. Set your selling prices
Shopify's import fills a price for each variant, but the price you charge is your decision. Check every variant's price field before you publish. Your retail price has to cover the wholesale price in your dashboard, any branded packaging, card and platform fees, and an allowance for occasional defect replacements. Our pricing strategy guide for resellers shows how to build that number.
4. Rewrite titles, descriptions and photos
You may change product titles, descriptions, images, tags and collections freely. Keep the facts accurate: the hair is South Indian temple hair, and names such as Brazilian or Vietnamese describe the texture style, not the origin. State the hair type (Raw, Virgin or Remy) and that every type lasts 3 to 5 years with proper care.
5. Do not touch the SKUs
The SKU is how an order line is matched to our product. Edit a title as much as you like, but leave the SKU field of every variant exactly as imported. Do not merge variants from different products into one listing, and do not reuse one of our SKUs on a product from another supplier.
6. Connect the store and place a test order
Connect your Shopify store from the reseller dashboard, then place one real order to yourself or a friend. Check that it appears in the dashboard, pay for it, and watch the tracking number arrive in the Shopify order. One full cycle teaches you more than any guide.
What happens after a customer orders
- Your customer checks out on your store and pays you at your retail price.
- The order lines carrying our SKUs come through to your reseller dashboard automatically. Lines from other suppliers stay with you.
- You pay for the order in advance, by bank transfer or card payment link. There are no credit terms.
- We make the piece to order and prepare dispatch within 2 to 3 working days after payment, in plain packaging or your branded packaging if you have it.
- DHL or FedEx carries the parcel door to door. We push the tracking number into the Shopify order, and Shopify sends your customer its shipping confirmation, carrying your store's name, as long as shipping notifications are switched on in your Shopify settings.
Import duty and taxes are paid by your customer on arrival, because shipping is DAP. Read shipping and duties for dropship orders and put clear wording on your checkout and shipping policy page.
When an order does not come through: what to check
Almost every order that fails to reach us, or is held in the dashboard, has one of a handful of causes:
| What you see | Likely cause | What to do |
|---|---|---|
| Order is in Shopify but not in your dashboard | The SKU was edited, deleted or retyped, so the line no longer matches our product | Restore the original SKU from the product file, then place the order manually in the dashboard by SKU |
| Only part of the order arrived | The order mixes our products with items from another supplier or your own stock | Expected behaviour; only lines with our SKUs come to us, so fulfil the rest yourself |
| Order is in the dashboard but not moving | Payment for that order has not been made or has not cleared | Pay from the dashboard; production starts after payment |
| Courier delays or queries the delivery | Incomplete delivery address or no phone number, which the courier needs for delivery and duty collection | Make phone number a required checkout field in Shopify and correct the address |
| Wrong item ordered | Variants were merged or reordered after import, so a length or texture points at the wrong SKU | Re-import the affected product from the original file |
| Customer received no shipping email | Shipping notifications are off in Shopify | Turn them on; tracking is still visible in the order and your dashboard |
If none of these explains it, send the Shopify order number to sales@suvitahair.com or WhatsApp +91 85956 52171.
WooCommerce, Wix, TikTok Shop, Etsy and other platforms
Automatic order sync is built for Shopify. On every other platform the programme still works; you place each order yourself in the reseller dashboard by SKU, which takes a couple of minutes per order.
| Platform | How orders reach us | How your customer gets tracking |
|---|---|---|
| Shopify | Automatically, for lines with our SKUs | Pushed into the Shopify order; Shopify notifies the customer |
| WooCommerce | Manual order in the dashboard by SKU | Copy tracking from the dashboard into the order |
| Wix, Squarespace, BigCommerce | Manual order in the dashboard by SKU | Copy tracking from the dashboard into the order |
| TikTok Shop, Etsy and other marketplaces | Manual order in the dashboard by SKU | Enter tracking in the marketplace before its shipping deadline |
| Instagram, WhatsApp or salon sales | Manual order in the dashboard by SKU | Send the tracking link to your customer yourself |
Two cautions for marketplaces. First, check each marketplace's own rules on dropshipping and handling time before you list; with 2 to 3 working days to dispatch plus international transit, set handling and delivery estimates that you can meet. Second, keep a simple sheet mapping your listing IDs to our SKUs so manual orders are quick and accurate.
Questions people ask
- Can I dropship hair extensions on Shopify?
- Yes. Import the Suvita product file (CSV) into Shopify, set your selling prices and connect the store in your reseller dashboard. Orders containing our SKUs come through to us automatically, you pay for each order in advance, and we ship direct to your customer and push the tracking number back into Shopify.
- Do I need a Shopify app to dropship hair?
- No separate app subscription is needed for Suvita. You import our product file using Shopify's standard CSV product import and connect your store from the reseller dashboard. The account itself is free, and there is no minimum order for dropship.
- Can I change the product titles and photos?
- Yes. Titles, descriptions, images, tags and collections are yours to edit, and rewriting them in your brand's voice is a good idea. Keep the facts accurate, and never change the SKU field, because the SKU is how each order line is matched to our product.
- Why did my Shopify order not reach my supplier?
- The most common reason is an edited or deleted SKU, so the line no longer matches a supplier product. Other causes are orders mixing items from another supplier, unpaid orders, and missing phone numbers or addresses. Restore the original SKU and place the order manually by SKU in the dashboard.
- Can I dropship hair on Etsy, TikTok Shop or WooCommerce?
- Yes, through manual ordering. Automatic sync is for Shopify; on WooCommerce, Wix, TikTok Shop, Etsy and other platforms you place each order in the reseller dashboard by SKU, then copy the tracking number into your platform. Check each marketplace's own dropshipping and handling-time rules before listing.
